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Memorable Airport Experiences


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Memorable Airport Experiences

Malaysia Airports put very high priority on customer satisfaction. We therefore continue to work hard to improve our service profile to provide more comfort to passengers travelling through our airports.

We are deeply motivated to provide the highest level of service excellence in the form of security and airport experience to our passengers. Pursuant to that, we ensure that our Aviation Security Officers are well-trained in attending to security matters, as well as in activities involving participation from the passengers such as the Indulge Till You Fly Campaign and T.O.U.C.H programme that caters to the need of our customers and passengers at the airports.

As we are committed to strive for service excellence, we encourage passengers to provide feedback via iCARE. Located at the Information Counter in our international airports, iCARE is a tablet application that provides information on our airports, it also serve as a tool to better understand our customer needs and their expectations. Our CARE Ambassadors also promote the usage of iCARE to further enrich customer experience in klia2 terminal. We believe that the implementation of these initiatives will help contribute to the improvement of our performance measure in Airport Service Quality (ASQ).



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KLIA Open Tender Exercise
Stakeholder Engagement