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Penang International Airport Upgrades IT Infrastructure

15 February 2008

Bayan Lepas, 15 Febuary 2008 - Penang International Airport today announced that it is to undergo a major upgrade of its IT infrastructure working towards becoming a fully integrated airport in the region.

Passengers at Penang International Airport will enjoy add-on value after the airport is equipped with SITA s Airport Connect Open which will enable a smooth and efficient check-in process.

Dato Sri Chan Kong Choy, Minister of Transport Malaysia congratulated both Malaysia Airports and SITA on this, the latest confirmation of their significant role in the development of air transportation in Malaysia.

He said: "Malaysia Airports has continuously monitored and upgraded the facilities to ensure that the airports are equipped with latest technology, which is both cost efficient and gives substantial add-on value to passengers.

He added: "In recent years SITA, the aviation IT Specialist, has been playing a major role in our air transport industry. This development at Penang International Airport follows the introduction of advanced self-service facilities by SITA earlier this year at KL International Airport (KLIA) and SITA s lead role in the business transformation plan with our national airline Malaysia Airlines."

AirportConnect Open is SITA s latest generation IATA CUTE compliant common use passenger processing system that supports CUTE proprietary and web applications on common use check-in and boarding gate workstations, with shared peripherals.

This solution for airports enables airlines and handling agents to access their own systems from workstations and printers shared by all users. SITA currently manages some 30,000 CUTE workstations for 285 customers in more than 200 airport locations worldwide, checking-in an estimated 580 million passengers a year.

Dato Seri Bashir said: "This is our commitment towards enhancing our service level at this airport. We believe this programme with its effective use of technology will significantly boost our customer service levels whilst enabling us to realize cost efficiencies over a period of time."

"The adoption of AirportConnect Open at Penang International Airport will provide not only the airport, but its airline partners greater operational flexibility and a reduction in costs, said Elyes M Rad, Regional Vice President SITA, "because it is a solution that is both cost-effective and scalable, it is the perfect choice for this growing airport."

Penang, "the Pearl of the Orient" has been on the tourist route-map for decades, and is now fast-growing as an industrial centre. With the combined attractions of tourism and business, Penang International Airport has been upgraded to cater to the increasing traffic demand. In 2007, the airport handled more than 3.1 million passengers.

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