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15 March 2017

SEPANG - Malaysia Airports today launched its first ever end-to-gate and fast-track airport experience service, KUL VIP Access at KL International Airport (KLIA) earlier this afternoon which makes available VIP travel to all its passengers travelling internationally. KUL VIP Access - an airport-airline collaboration - is part of its total airport experience initiative as outlined in the company’s five-year business plan, Runway to Success 2020 (RtS2020). It is aimed at driving the enhancement of service level and customer experience through a unique offering in line with its mission to provide joyful experience.

This latest exciting offering at KLIA was launched by Dato’ Seri Dr Ahmad Zahid Hamidi, Deputy Prime Minister of Malaysia together with Dato’ Sri Liow Tiong Lai, Minister of Transport Malaysia, Tan Sri Dato’ Sri Dr. Wan Abdul Aziz Wan Abdullah, Chairman of Malaysia Airports and Datuk Badlisham Ghazali, Managing Director of Malaysia Airports in the presence of Datuk Nur Jazlan Mohamed, Deputy Minister of Home Affairs, Dato’ Masir Anak Kujat, Deputy Minister of Home Affairs, Datuk Ab Aziz Kaprawi, Deputy Minister of Transport Malaysia, the KLIA community and members of the media.

For a fee ranging from RM200 to RM800, KUL VIP Access will provide an exclusive end-to-gate service to both departing and arriving international passengers incorporating limousine services, shopping and dining exclusive deals, as well as escort, buggy and fast-track services. It will also incorporate the previously launched KLIA Premier Access concierge service, along with two other services provided by business partners, Plaza Premium Lounge and KLIA Express.

In the future, Malaysia Airports is also looking at expanding the services to include pampering packages such as massages, manicures and pedicures. These additional services is expected to be a boon to weary transit and/or on-the-go travellers. 

Sharing his excitement on this newly launched service at KLIA, Badlisham also announced that, “In conjunction with Malaysia Airports 25th Anniversary, we will be giving away 100 complimentary KUL VIP Access passes to passengers of Malaysia Airlines, Malindo Air and AirAsia throughout the year.”

Badlisham had also said that this first-time collaboration with the three airlines to reward passengers is part of efforts to fulfil the company’s mission to create joyful experiences by connecting people and businesses. KUL VIP Access serves as the umbrella brand name that promotes and combines the existing services offered by these operators and market them under one service. Previously, different operators had offered different services making it complicated for passengers to enjoy a truly seamless journey. With this initiative, passengers are able to enjoy the full suite of offerings through just one single-point-of-contact. This collaboration will also allow all parties to do cross marketing and co-brand in promoting this service. Thus, it will not only be beneficial for passengers but the airport community as a whole

The Deputy Prime Minister had also lauded the initiative as it will promote longer dwell time at the airport and contribute to higher tourist spend. He said, “As the Chairman of the Cabinet Committee on Tourism, I welcome all such initiatives by the private sector that supports the government’s target of 36 million tourist arrivals a year by 2020 which will translate into RM168 billion in tourism income for the country” 

Retailers, F&B and service operators at the airport can take advantage of this new service to offer exciting and exclusive deals thus generating more sales for their business. They will also be able to leverage this opportunity and reward their loyal customers, as well as encourage new ones.

Badlisham had also mentioned that as the airport operator strives to provide unique experiences, they will not forget about meeting basic needs. KLIA will continue to enhance its facilities so as to ensure that service quality is not compromised. He announced that among the latest enhancements will be the refurbishment of 67 toilets where new fixtures and fittings will be installed to provide optimum comfort for all our passengers. This refurbishment will be done in phases and they hope to unveil the new look within the next two months.

He added, “It is my sincerest hope that all our endeavours will contribute to strengthening KLIA’s position as a premier ASEAN hub.”

At the same ceremony, Tan Sri Dato’ Sri Dr. Wan Abdul Aziz Wan Abdullah presented the World’s Best Airport Immigration Service Award 2017 to Jabatan Imigresen Malaysia KLIA, received from 2017 Skytrax World Airport Award which held in conjunction with Passenger Terminal Expo in Amsterdam recently. KLIA was voted the Staff Service Excellence in South East Asia category, in the 2010 and 2012 Skytrax World Airport Award, and this was the third win for the airport in the World’s Best Airport Immigration Service category awards after 2010 and 2013.

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