KLIA's Service Excellence Acknowledged in Skytrax 2010 World Airport Awards
25 March 2010
Kuala Lumpur, 25 March 2010 - KL International Airport (KLIA) service excellence was acknowledged in the Skytrax 2010 World Airport Awards, when it won two awards - Best Airport Immigration Service and also Staff Service Excellence in South East Asia category.
For the world's top 25 rankings in the World Airport Awards for 2010, KLIA improved its position with fifth placing, from seventh in 2009.
The awards were presented by Edward Plaisted, Chief Executive Officer of Skytrax to a Malaysia Airports' representative in conjunction with The Passenger Terminal Expo in Brussels Belgium on 23rd March 2010.
The World Airport Awards are the most prestigious and coveted awards that recognise product and service quality across the world's airport industry. The awards represent premier recognition of Quality for the world airport industry, assessing front-line customer service and general airport customer facilities. The World Airport Awards are based on the 2009-2010 World Airport Survey, conducted by Skytrax between July 2009 and March 2010.
Y.Bhg. Tan Sri Bashir Ahmad, Managing Director of Malaysia Airports said: "These awards serve as a testament to our excellent customer service that we continuously strive to elevate by setting higher benchmark for ourselves. I would also like to thank and congratulate the Immigration Department and the workforces at KLIA for this outstanding achievement which has enhanced KLIA's reputation."
"Furthermore, the survey conducted is transparent, unsolicited and with worldwide coverage. The votes are impartial and based on real experience from travelers, he added.
The World Airport Awards are conducted without any outside sponsorship, and costs of the survey are funded by the research organisation, Skytrax. According to Edward Plaisted: "Skytrax guarantee that the World Airport Survey and World Airport Awards are totally free of any commercial influence or bias, and no airport featured in the study is able to exert any influence on the final results. Airports do not pay to be included in this global study."
The survey measures more than 38 aspects of passenger satisfaction for airport product and service standards - evaluating the 'typical' airport experience. Passenger interviews covered more than 190 airports for this year's study and over 97 different passenger nationalities participated in the survey.