KUALA LUMPUR – KL International Airport (KLIA) staff excellence was acknowledged when it won the Best Airport Staff Asia Award in the SKYTRAX 2012 World Airport Awards, the most prestigious accolades for the world airport industry.
KLIA also improved its place in the world’s top 10 airports with an 8th place finish, one spot better than last year.
The award was presented on 19 April by Edward Plaisted, Chief Executive Officer of SKYTRAX to Mohammad Suhaimi Abdul Mubin, Malaysia Airports General Manager in charge of KLIA, in conjunction with The Passenger Terminal Expo held in Vienna, from 18-20 April.
In winning the award, KLIA beat tough competitions from some of the best airports in the world. Incheon International Airport achieved 2nd place, with Singapore Changi Airport in 3rd. Hong Kong International Airport was named in 4th place, with Central Japan International Airport in 5th.
"In what is the most competitive region for customer service, KLIA staff can be proud of their achievement in winning the Best Airport Staff in Asia. With so many excellent airports located within a few hours flight time KLIA has clearly demonstrated that it is a true customer favourite." said Edward Plaisted of SKYTRAX.
Mohammad Suhaimi said, “This win is a testimonial of KLIA workforce meeting the highest service level standards. Operational excellence and customer service are central to our business. We always aim to provide new experiences and world-class service standards to our customers. I would like to thank the KLIA community in making this achievement possible, and I am confident the KLIA community will continue to uphold its excellent service level.”
Mohammad Suhaimi added, “What makes this win more meaningful is the fact that the survey conducted is transparent, unsolicited and with worldwide coverage, while the votes are impartial and based on real experience from travelers.”
The award also means that Malaysia Airports is on the right track to achieve one of its key objectives in the 5-year Business Direction – Runway to Success, which is Service Excellence, where the airport operator aims to maintain top quality service levels, benchmarked against the best airports worldwide.
2012 World Airport Awards’ results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at airport, through transit and departure processes to the boarding gate.
Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger’s Choice Awards.