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Partners chip in to assist AirAsia settle in at klia2

11 May 2014

Sepang, 11 May 2014 - The Malaysia Airports' Flight Operations Centre (FOC) is working hand-in-hand with AirAsia's operational team to guide them through the new systems at klia2. As a result of this, the airlines' operational efficiency has improved tremendously and the gates changes have reduced significantly in the last 24 hours to ease the inconvenience to passengers.

In addition Malaysia Airports had also sourced for help from other stakeholders such as Malindo and KLAS on lending manpower and ground handling equipments to AirAsia. Airasia has also agreed to engage additional workers to assist in the baggage handling. We are happy to note that with the cooperation of all parties, the gate management has improved to only being 8 bay changes made by AirAsia in the period of 12 hours from 12.00 am to 12.00 pm today (third day), compared to 182 bay changes on its first day of operations. Baggage delivery has also improved as all parties work hard to ensure that the delivery for the bags is improved even further to be in line with global best practice.

The public transport systems are also running well with 2400 trips recorded by taxis and 200 trips by buses. The ERL services are also heavily used due its convenient connection to the KL Sentral.

Malaysia Airports would like to thank the partners at klia2, particularly Malindo and KLAS for providing assistance for the sake of improving operational smoothness, for the benefit of the rakyat.

Malaysia Airports continues to have its daily meetings with AirAsia to monitor the operations. As far as the systems are concerned, the Check-in Systems, Gate Allocation System, Baggage Handling System and Aerobridges are all running smoothly.

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