KUALA LUMPUR – KL International Airport (KLIA) position as one of the traveller’s favourite airports was further proven when the airport moved up a notch, claiming the fourth spot in the Top 10 Airports Worldwide category of the SmartTravelAsia.com 2011 Best in Travel Poll. KLIA was ranked fifth in last year’s poll.
Tan Sri Bashir Ahmad, Managing Director of Malaysia Airports said: “Malaysia Airports is indeed pleased to be recognized as one of the most preferred hub in the world. We place great emphasis on continuously enhancing customer experience at all our airports, particularly KLIA through improving our service and facilities standard.”
Smart Travel Asia is the region’s only dedicated online travel magazine with over one million readers worldwide. These are frequent travellers in the know. It offers review-based editorial written by seasoned journalists to help people make intelligent choices.
Already in its seventh year, The SmartTravelAsia.com 2011 Best in Travel Poll is a distillation of the readers’ perceptions and favourite travel brands. Their vote is based on substantial hands-on travel experience, word-of-mouth at dinnertime chats, as well as an idea of the brand drawn from advertising and editorial exposure in the media, a great deal of this online.
Tan Sri Bashir added, “What makes the award more meaningful to us is the respondents from Asia made up more than 50% of the total respondents, which indicates KLIA’s strong presence in this sector, challenging other popular airports in Asia such as Korea’s Incheon Airport, Singapore’s Changi Airport and Hong Kong International Airport.”
Approximately 60 percent were based in Asia (largely Singapore, Australia, Hong Kong, India, China, Japan, Malaysia, Thailand, Philippines, and the Middle East), 20 percent in UK/Europe and 20 percent in USA and North America. As many as 92.4 percent of the voters said they drew their primary image of brands from the Internet and 88.8 percent said they made travel decisions online.
The award was received at KLIA today by Dato’ Azmi Murad, Senior General Manager of Operations Services, Malaysia Airports.