Back to Top

Privacy Notice


Bookmark and Share

Conditions of Access

General

These terms and conditions ("these Terms") govern your viewing, access and use of this website ("the Website") which is owned and operated by Malaysia Airports Holdings Berhad ("MAHB"), a public company incorporated in Malaysia and listed on the Main Board of Bursa Malaysia Securities.

For the purposes of these Terms, "we", "our" and "us" herein refers to "MAHB".

You are advised to read these Terms carefully before using the Website. By accessing and using the Website, you are deemed to have read and accepted to all of these Terms without modification.

If you do not agree to all or any of these Terms, please discontinue access immediately.

Applicability

The Website contains links to websites which are also operated by MAHB and its subsidiaries

(collectively referred to as "MAHB Group"). Your use of each of the MAHB Group's website is also subject to these Terms.

For the purposes of these Terms, the expression of "these Websites" herein refers to and includes "the websites operated by MAHB and/or its subsidiaries which are linked to the Website".

Content

All materials published on these Websites (including but not limited to articles, features, photographs, images and illustrations, collectively referred to as "Content") are protected by copyright, trademarks or other intellectual property rights, and are owned or controlled by MAHB (or its subsidiaries), or the party credited as the provider of the Content.

The Content of or accessible through these Websites is provided:

1. "as is", "as available" and are subject to change at any time without notice to you; and

2. without representations or warranties of any kind whether express or implied.

Restrictions on Access and Use

These Websites and their Content are protected by copyrights pursuant to Malaysia copyright laws.

You may only view and use these Websites in accordance with these Terms and for lawful and proper purposes.

You may download the Content but only for your own personal and non-commercial use Provided That all copies must include copyright and other intellectual property notices incorporated into the original material and no licence is granted in respect of the intellectual property rights reserved by us and/or providers of the Content.

You agree that you will not:

1. upload, post, transmit, disseminate or make available any Content of these Websites that is not consistent with the permissible uses as outlined in these Terms ;

2. use these Websites in a manner which causes or may cause an infringement of our rights or the rights of any other;

3. use these Websites for any purpose that is illegal, unlawful or prohibited by these Terms and the laws; and

4. use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of these Websites including but not limited to uploading or making available files containing corrupt data or viruses via whatever means.

We reserve the right to deny access to these Websites or any part thereof at any time without notice or need to assign any reason whatsoever.

Links to Third Party Websites

These Websites provide links to other sites and vice versa merely for your convenience and information.

These Terms does not apply to any third party websites that you may access from these Websites.

We shall not be responsible for the content and availability of such other sites that may be operated and controlled by third parties and for the information, products and services contained on or accessible through those websites.

Your access and use of such websites remain solely at your own risk. We will not be liable for any direct, indirect, consequential losses and/or damages of whatsoever kind arising out of your access to such sites.

Changes and Suspension

We reserve the right at our absolute discretion and without liability to:

  • change, modify, alter, adapt, add or remove any of these Terms; and/or
  • change, suspend or discontinue any aspect of these Websites.

We are not required to give you any advance notice prior to incorporating any of the above changes and/or modifications into these Websites.

Feedback

Your comments, suggestions, questions, feedback and the like regarding the Content and/or our services, including any ideas, inventions, concepts, techniques or know-how (collectively referred to as "Feedback") as disclosed therein, may be used by us for any purpose.

By contributing your Feedback, you will be giving us full consent to reproduce, use, disclose and distribute it to others without limitation, and in such circumstances you are not entitled to any reward or compensation of whatever nature from us.

Privacy Policy

Any personal information you supply to us when use these Websites will be used in accordance with our Privacy Policy or the respective MAHB Group's Privacy Policy.

Disclaimer

We do not warrant that the functions in these Websites will be uninterrupted or error-free, that defects will be corrected or that these Websites or the server that makes it available is free of any virus or other harmful elements.

We do not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the Content of these Websites or the results of their use.

Exclusion of Liability

By accessing or using these Websites, you agree that we will not be liable under any circumstances (including negligence) for any damages and loss of whatsoever nature including but not limited to any direct, indirect, special, consequential, punitive or incidental damages or loss, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon these Websites even if we have been advised previously of the possibility of such damages and whether or not such damages arise in contract, tort, under statute, in equity or at law.

We are also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, then such invalidity or unenforceability shall not have any effect on any other provision of these Terms, all of which shall remain valid and enforceable.

Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with Malaysian laws, and the Courts of Malaysia shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto.

Malaysia Airports

Privacy Notice

Malaysia Airports (Sepang) Sdn Bhd and Malaysia Airports Sdn Bhd (collectively referred to as "Malaysia Airports") have created this Privacy Notice to inform you of our collection, use and disclosure practices regarding personal information that we collect.

1. What This Privacy Notice Explains

This Privacy Notice explains: -

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Online dealings with Malaysia Airports

2. Our Commitment To You

Malaysia Airports values the trust of our customers, airport users and the public and is committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein and/or as otherwise provided for in law.

3. Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you.

4. What Kind Of Personal Information We Collect

In order for Malaysia Airports to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include but is not limited to contact information about you and/or other persons that you are making a booking for or travelling with ("Travel Companion(s)"). The personal information collected may include your and/or your Travel Companion(s) name, address(es), telephone number(s), email address(es) and other relevant contact information, passport information, date of birth, demographic information such as age and gender, country of citizenship, flight details, travel information, information necessary to facilitate travel or other services such as emergency contacts, seating preferences and special dietary or medical needs, transaction information such as credit card details, information for marketing purposes such as language preference and communication preferences, information captured on security systems, including a recording of your image on

Closed Circuit Television (CCTV) and a recording of your voice from calls to certain airport operations or security telephone lines.

Where you provide us with the personal information of your Travel Companion, you confirm that you have obtained the prior consent of your Travel Companion(s) to provide us with their personal information.

5. How Do We Collect Your Personal Information?

Malaysia Airports may collect personal information from you in one or more of the following methods when you: -

  • use any of our services and/or products
  • fill in forms (for example, visitor registration forms, safety pass application forms)
  • make an enquiry with us (in person with one of our staff, over the phone, via email or through our websites)
  • participate in any of our surveys
  • enter into any competitions run by us
  • respond to any marketing materials we send out
  • subscribe to one of our publications (for example, newsletters)
  • commence a business relationship with us (for example, as a service provider or as a tenant)
  • lodge a complaint with us
  • visit any of our airports or offices
  • visit our websites
  • provide feedback to us (for example via our websites or in hard copy)
  • apply for permission or security clearance to enter restricted areas within Malaysia Airports

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with or connected with you, for example from airlines, travel agencies and from such other sources and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

6. How We Use Your Personal Information

Malaysia Airports may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes:-

  • to properly identify you
  • to assess your application(s) /request(s) for our services and/or products
  • to keep in contact with you and provide you with any information you have requested
  • to better manage any business relationship we may have with you
  • to process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks)
  • to improve our services and/or products and to develop new services and/or products
  • to notify you about benefits and changes to the features of our services and product(s)
  • to determine how can we improve services to our customers;
  • to produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual
  • to manage terminal and airside operations including general security, safety, traffic flow and risk management
  • to record any incidents involving you which occurs on Malaysia Airports' property
  • to maintain records required for security, aviation, claims or other legal purposes
  • to investigate, respond to a defend claims made against, or involving Malaysia Airports and/or its subsidiaries
  • to conduct marketing activities (for example, market research)
  • to comply with legal and regulatory requirements
  • for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

CCTV footage, in particular, may also be used for the following purposes:

  • operational reasons such as traffic flow and access
  • for quality assurance purposes
  • to assist in the prevention and detection of acts of unlawful interference against aviation
  • monitoring the safety and security of airport users and workers
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

7. Disclosure of Your Personal Information

As a part of providing you with our services and/or products and the management and/or operation of the same, Malaysia Airports may be required or need to disclose information about you to Malaysia Airports Holdings Bhd as well as the following third parties:

  • Malaysia Airports' tenants and licensees (for example, airlines, retail outlets at airport terminals, transport operators and other companies operating on Malaysia Airports' property)
  • companies and/or organisations that act as our agents, contractors , service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposes that are related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Malaysia Airports.

8. Direct Marketing

Malaysia Airports may use your personal information to provide you with information about our and third party services and/or products, which may be of interest or benefit you.

In certain instances, we may disclose your personal information to our preferred merchants and strategic partners subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Malaysia Airports.

Malaysia Airports takes reasonable steps to ensure that our agreements with our merchants and strategic partners service providers include appropriate privacy and confidentiality obligations.

9. Online Dealings With Malaysia Airports

Cookies

Malaysia Airports collects information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our website(s) and does not apply to any third party websites you may access from our website(s). To determine how these third party websites (e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies/notices.

10. Updates To Our Privacy Notice

Malaysia Airports may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

11. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30am to 5.30pm - Monday to Friday) at the following contact points:

Telephone: 603-8777 7000

E-mail: care@malaysiaairports.com.my.

Address: Corporate Communications Division

Malaysia Airports Holdings Berhad

Malaysia Airports Corporate Office

Persiaran Korporat KLIA

64000 KLIA, Sepang,

Selangor.]

Malaysia Airports Holdings Berhad

Privacy Notice

Malaysia Airports Holdings Berhad ("MAHB") and its wholly owned subsidiaries (excluding Malaysia Airports Sdn. Bhd., Malaysia Airports (Sepang) Sdn. Bhd., K.L. Airport Hotel Sdn. Bhd., Malaysia Airports (Niaga) Sdn Bhd and Eraman (Malaysia) Sdn. Bhd.), have created this Privacy Notice to inform you of our collection, use and disclosure practices regarding personal information that we collect.

12. What This Privacy Notice Explains

This Privacy Notice explains:

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Online dealings with MAHB and/or its subsidiaries

Please note that this Privacy Notice does not cover personal information collected or held by us about our employees and is to be read subject to any overriding provision of law.

13. Our Commitment To You

We at MAHB and our subsidiaries, value the trust of our customers, airport users and of the public. We are committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein and/or as otherwise provided for in law.

14. Defining Personal Information

Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you.

15. What Kind Of Personal Information We Collect

In order for MAHB and our subsidiaries to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include but is not limited to contact information about you such as your name, address(es), telephone number(s), email address(es) and other contact information, profession, date of birth, country of residence and gender, information captured on security systems, including a recording

of your image on Closed Circuit Television (CCTV) and a recording of your voice from calls to certain airport operations or security telephone lines.

16. How Do We Collect Your Personal Information?

MAHB and/or its subsidiaries may collect personal information from you in one or more of the following methods:-

  • use of any of our services and/or products
  • fill in forms (for example, visitor registration forms, safety pass application forms)
  • make an enquiry with us (in person with one of our staff, over the phone, via email or through our websites)
  • participate in any of our surveys
  • enter into any competitions run by us
  • respond to any marketing materials we send out
  • subscribe to one of our publications (for example, newsletters)
  • make an application and/or register with any of our subsidiaries
  • commence a business relationship with us (for example, as a service provider or as a tenant)
  • visit any of our offices or lands
  • lodge a complaint with us
  • provide feedback to us (for example via our websites or in hard copy)
  • apply for permission or security clearance to enter restricted areas within MAHB and/or its subsidiaries

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with (e.g. law enforcement and other government agencies) or are connected with you (airlines, travel agencies, insurers) and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

17. How We Use Your Personal Information

MAHB and/or its subsidiaries may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes:-

  • to properly identify you
  • to assess your application(s) /request(s) for our services and/or products
  • to keep in contact with you and provide you with any information you have requested
  • to engage in business transactions
  • to establish and better manage any business relationship we may have with you
  • to process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks)
  • to improve our services and products and to develop new services and products
  • to notify you about benefits and changes to the features of our services and/or products
  • to determine how can we improves services to our customers
  • to produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual
  • to manage terminal and airside operations including general security, safety, traffic flow and risk management
  • to record any incidents involving you which occurs in MAHBs and/or its subsidiaries' land
  • to maintain records required for security, aviation, claims or other legal purposes
  • to investigate, respond to a defend claims made against, or involving MAHB and/or its subsidiaries
  • to conduct marketing activities (for example, market research)
  • to comply with legal and regulatory requirements
  • for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

CCTV footage, in particular, may also be used for the following purposes:

  • for quality assurance purposes
  • to assist in the prevention and detection of acts of unlawful interference against aviation
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

18. Disclosure of Your Personal Information

As a part of providing you with our services and/or products and the management and/or operation of the same, MAHB and/or its subsidiaries may be required or need to disclose information about you to the following third parties:

  • law enforcement agencies
  • government agencies
  • MAHBs and/or its subsidiaries' tenants and licensees (for example, airlines, retail outlets at airport terminals, transport operators and other companies operating on MAHB and/or its subsidiaries land)
  • companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposes that are related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to MAHB and/or its subsidiaries.

19. Direct Marketing

MAHB and/or its subsidiaries may use your personal information to provide you with information about our and third party services and/or products, which may be of interest to or benefit you.

In certain instances, we may disclose your personal information to our preferred merchants and strategic partners subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to MAHB and its subsidiaries.

We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations.

MAHB and its subsidiaries take reasonable steps to ensure that our agreements with our merchants and strategic partners service providers include appropriate privacy and confidentiality obligations.

20. Online Dealings With MAHB And/Or Its Subsidiaries

Cookies

MAHB and its subsidiaries collect information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our website and/or MAHB subsidiary websites and does not apply to any third party websites you may access from our websites. To determine how they deal with your Personal Information, you should ensure that you read their respective privacy policies.

21. Updates To Our Privacy Notice

MAHB and its subsidiaries may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

22. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30am to 5.30pm - Monday to Friday) at the following contact points:

Telephone: 03-8777 7000

E-mail: CARE@malaysiaairports.com.my

Address: Corporate Communications Division

Malaysia Airports Holdings Berhad

Malaysia Airports Corporate Office

Persiaran Korporat KLIA,

64000 KLIA

Sepang, Selangor

Malaysia Airports (Niaga) Sdn Bhd

Privacy Notice

Malaysia Airports (Niaga) Sdn Bhd and its subsidiary Eraman (Malaysia) Sdn. Bhd. (collectively, "Eraman", "we" or "us"), have created this Privacy Notice to inform you of our collection, use and disclosure practices regarding personal information that we collect.

23. What This Privacy Notice Explains

This Privacy Notice explains: -

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Online dealings with Eraman

24. Our Commitment To You

Eraman values the trust of our customers and is committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein and/or as otherwise provided for in law.

25. Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you.

26. What Kind Of Personal Information We Collect

In order for us to operate in an efficient and effective manner and provide you with the best service and products, whether in our stores or online, we may collect personal information from you which may include but is not limited to information such as your name, gender, date of birth, phone number, address(es), shipping address(es), email address(es), and other relevant contact information, website registration information, ERAMAN privilege card application information, profession, preferences concerning types of products and/or services, frequency of use of certain types of products and/or services, transactional information such as account and/or credit card details, passport details, details of your overseas travel including destination & flight number and demographic information such as income level and marital status.

27. How Do We Collect Your Personal Information?

Eraman may collect personal information from you in one or more of the following methods when you: -

  • commence a business relationship with us (for example, as a customer or service provider)
  • apply for our ERAMAN Privilege Card
  • visit our stores
  • visit our website
  • register on our website
  • purchase any of our products online
  • purchase any of our products at our stores
  • fill in forms or coupons (for example via our website or in hard copy)
  • purchase and/or obtain vouchers
  • redeem products
  • subscribe to one of our publications and/or promotional materials (for example, newsletters and brochures)
  • make an enquiry with us (in person with one of our staff, over the phone, via email or through our websites)
  • lodge a complaint with us

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with or connected with you, for example with customs authorities, airlines, and from such other sources and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

28. How We Use Your Personal Information

Eraman may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes:-

  • to register you
  • to properly identify you
  • to provide the services and customer support you request
  • to provide you with ERAMAN card holder privileges
  • to customize, measure and improve our services
  • to process enquiries, complaints and orders received
  • to send out orders
  • to collect fees
  • to inform you of targeted marketing, updates on products and services and promotional offers based on your communication preferences
  • to comply with legal and regulatory requirements
  • to provide you with information about products that may be of interest to you
  • to send you greeting cards, such as birthday cards, mother's and father's day cards
  • to send you vouchers

CCTV footage, in particular, may also be used for the following purposes:

  • for quality assurance purposes
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

29. Disclosure of Your Personal Information

As a part of providing you with our products and services and the management and/or operation of the same, we will be required or need to disclose information about you to the following third parties:

  • companies and/or organisations that act as our agents, contractors , service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposes that are directly related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Eraman.

30. Direct Marketing

Eraman may use your personal information to provide you with information about our and third party services and/or products, which may be of interest or benefit you.

In certain instances, we may disclose your relevant personal information to our preferred merchants and strategic partners subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us.

Eraman takes reasonable steps to ensure that our agreements with service providers include appropriate privacy and confidentiality obligations.

31. Online Dealings With Eraman

Cookies

Eraman collects information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our website and does not apply to any third party websites you may access from our website. To determine how these third party websites (e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies/notices.

32. Updates To Our Privacy Notice

We may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

33. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30am to 5.30pm - Monday to Friday) at the following contact points:

Telephone: 03-8777 7000

E-mail: CARE@malaysiaairports.com.my

Address: Corporate Communications Division

Malaysia Airports Holdings Berhad

Malaysia Airports Corporate Office

Persiaran Korporat KLIA,

64000 KLIA,

Sepang, Selangor]

K.L. Airport Hotel Sdn Bhd

Privacy Notice

K.L. Airport Hotel Sdn Bhd, being the operator of the Sama-Sama KL International Airport Hotel

(hereinafter referred to as "Sama-Sama", "we" or "us"),has created this Privacy Notice to inform you of our collection, use and disclosure practices regarding personal information that we collect.

34. What This Privacy Notice Explains

This Privacy Notice explains:

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Online dealings with Sama-Sama

35. Our Commitment To You

Sama-Sama values the trust of our guests, customers and business partners and is committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein and/or otherwise provided for in law.

36. Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you.

37. What Kind Of Personal Information We Collect

In order for us to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include contact information about you and/or other persons that you are making a booking for or travelling with

("Travel Companion(s)"), including but not limited to name, address(es), telephone number(s), email address(es), passport and visa information and other relevant contact information, identification details, transaction information such as credit card details, booking and travel information, any information necessary to fulfill special requests (e.g., health conditions that require specific accommodation, purchase of goods and services), information captured on card key and other security systems, including a recording of your image on Closed Circuit Television (CCTV) and a recording of your voice from calls made to us, information you provide us regarding your marketing preferences or in the course of participating in surveys, contests or promotional

offers, contact and other relevant details of corporations and individuals with whom we do business (e.g., travel agents, meeting and event planners).

Where you provide us with the personal information of your Travel Companion, you confirm that you have obtained the prior consent of your Travel Companion(s) to provide us with their personal information.

38. How Do We Collect Your Personal Information?

Sama-Sama may collect personal information from you in one or more of the following methods when you:

  • make a reservation
  • fill up our registration card upon check-in/telephone/e-mail/web booking
  • sign up for our loyalty program
  • subscribe to one of our publications (for example, newsletters and brochures)
  • fill up enquiry and feedback forms
  • fill up any of our guest survey questionnaires
  • make payment for goods and/or services
  • lodge a complaint with us

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with or connected with you, for example from airlines, travel agencies and from such other sources and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

39. How We Use Your Personal Information

Sama-Sama may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes: -

  • to process and confirm your hotel booking
  • to provide and charge for the hotel accommodation and other goods and services you purchase
  • for identification and verification purposes
  • for operational and administrative purposes
  • to provide customer support and services
  • fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers or your employer) and vendors (e.g., credit card companies, airline operators and other loyalty programs)
  • to comply with legal and regulatory requirements
  • to conduct marketing activities (for example, market research)
  • to send you information on products and services, special promotional offers, newsletters; and/or customer survey forms and questionnaires

CTV footage, in particular, may also be used for the following purposes:

  • for quality assurance purposes
  • to provide for the safety and security of staff, guests and other visitors
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

40. Disclosure of Your Personal Information

As a part of providing you with our services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

  • companies and/or organisations that act as our agents, contractors , service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposes that are directly related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Sama-Sama.

41. Direct Marketing

Sama-Same may use your personal information to provide you with information about our and third party services and/or products, which may be of interest or benefit you.

In certain instances, we may disclose your relevant personal information to our preferred merchants and strategic partners and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us. We take reasonable steps to make sure that our agreements with service providers include appropriate privacy and confidentiality obligations.

42. Online Dealings With Sama-Sama

If you choose to obtain information or do business with us online by visiting [ ], you may wish

to know the following:

Sama-Sama Website

When you visit our Website, we collect standard internet log information and details of visitor behavior patterns to ascertain the number of visitors to the various parts of the Website. Such

information is not linked to you as an individual. We use such information to evaluate and improve the features, guest experience and functionality of our Website.

Cookies

We collect information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Further information about cookies and how they work is available at www.allaboutcookies.org. To opt out of being tracked by Google Analytics across the Website please visit http://tools.google.com/dlpage/gaoptout

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our Website and does not apply to any third party websites you may access from our Website. To determine how these third party websites (e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies/notices.

43. Updates To Our Privacy Notice

We may amend this Privacy Policy from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

44. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30am to 5.30pm - Monday to Friday) at the following contact points:

Telephone: 03-8777 7000

E-mail: CARE@malaysiaairports.com.my

Address: Corporate Communications Division

Malaysia Airports Holdings Berhad

Malaysia Airports Corporate Office

Persiaran Korporat KLIA,

64000 KLIA

Sepang, Selangor

Advertisement
Annual Report 2013
Sustainability Report