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Malaysia Airports to host FTE Asia 2014 – inspirational line-up announced for the independent forum that connects travel facilitators from Asia and beyond to improve the end-to-end passenger experience

31 October 2014

Malaysia Airports is proud to be the host of Future Travel Experience Asia 2014, which will take place at the Sama-Sama Hotel KLIA, Kuala Lumpur, 1-3 December 2014.

Having hosted the first ever FTE Asia event in 2010, we are delighted to again be hosting the show, which through two conference streams, an extensive exhibition and a unique networking and social programme will bring together more than 400 senior travel industry stakeholders from across Asia and beyond to share future visions and debate how to enhance the overall travel experience.

Keynote addresses from Malaysia Airports, AirAsia, Malaysia Airlines, AirAsia X and Qatar Airways

FTE Asia 2014 – the 15th FTE event globally and the 4th in Asia – will include two conference streams covering the latest passenger-focused efforts both ‘On the Ground’ and ‘Up in the Air’. Among the keynotes already confirmed are: Datuk Badlisham Ghazali, Managing Director, Malaysia Airports; Aireen Omar, CEO and Executive Director, AirAsia; Dean Dacko, SVP, Head of Marketing & Product, Malaysia Airlines; Azran Osman-Rani, CEO, AirAsia X; and Rossen Dimitrov, Vice President Customer Service, Qatar Airways.

Other organisations also confirmed to share their passenger experience strategies are: Saudia, Dubai Airports, Istanbul Grand Airport, Peach Aviation, Star Alliance, Oman Air, Air France-KLM, Vancouver Airport Authority, Jetstar, Boeing, Air New Zealand, Embraer, LIFT Strategic Design and SITA Lab.

The theme for FTE Asia 2014 is ‘Transforming tomorrow’s customer journey in Asia’ and among the key topics that will be covered across the two conference streams will be the latest advancements in self-service, baggage handling, security and facilitation, mobile and wearable technology, immigration, in-flight entertainment and connectivity, cabin design, crew empowerment and the arrivals experience.

Exclusive klia2 Symposium

Meanwhile, Tan Sri Bashir Ahmad, Advisor and former Managing Director of Malaysia Airports, will deliver a special presentation to set the scene for an exclusive klia2 Symposium, which will outline in great detail the thinking behind the world’s largest purpose-built terminal for low-cost carriers which opened in May 2014, how it has been delivered and why it is so great for airlines, the people who work there and every passenger who travels through it.

The ‘On the Ground’ and ‘Up in the Air’ conference streams will also include an IATA Passenger Experience Workshop, plus and workshops.

Asia’s biggest exhibition of passenger-focused products and services

In addition, the FTE Asia 2014 exhibition will provide a showcasing platform for the industry’s most innovative organisations, which will be exhibiting their latest solutions and services that have been designed to simplify and improve the passenger experience both on the ground and in-flight. A number of the industry’s leading suppliers have already confirmed their participation, including: Rockwell Collins/ARINC Airports, AirAsia, Access IS, Boon Edam, Custom Engineering, Damarel Systems, Gunnebo, ICTS, IER, Kaba, OKI, PrehKeyTec and SITA.

Guided tours of the new klia2 and the FTE Asia Gala Evening

FTE Asia 2014 will also include an exciting social and networking programme, which will be open to all delegates. As well as hosting a spectacular Gala Evening at the Cyberview Resort & Spa, Malaysia Airports will offer guided tours of the new klia2, so delegates can experience the terminal first-hand, and gain an unrivalled insight into how self-service facilities are helping to provide a next-generation passenger experience.

Datuk Badlisham Ghazali, Managing Director, Malaysia Airports, commented: “Malaysia Airports is delighted to be hosting Future Travel Experience Asia 2014, bringing Asia’s most passenger-focused event back to where it all started in 2010 – Kuala Lumpur. Malaysia Airports, like FTE, is dedicated to providing the best possible experience for every traveller, and we look forward to playing a vital role in bringing together the industry’s most innovative organisations to establish how we can collectively enhance the passenger experience in the future.

“It is very fitting that FTE Asia returns to Malaysia in 2014, just six months after the opening of klia2. We very much look forward to welcoming more than 400 senior industry figures to the event, which will also showcase the very best of Malaysian culture and hospitality.”


For more information on FTE Asia 2014, visit: 

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