IATA's Eagle Award Acknowledges Malaysia Airports' Contributions In Aviation Industry
Malaysia Airports' contributions in the aviation industry were further acknowledged when it received the prestigious Eagle Award for Best Airport from International Air Transport Association (IATA), in special recognition of outstanding performance in customer satisfaction, cost- efficiency and continuous improvements.
The award was presented to Tan Sri Bashir Ahmad, Managing Director of Malaysia Airports by Dr. Assad Kotaite, Chairman of the Eagle Awards Panel in front of 500 top industry leaders congregating for IATA's 65th Annual General Meeting and World Air Transport Summit in Kuala Lumpur, Malaysia on 8 June 2009.
Tan Sri Bashir said: "We feel honoured to receive this award from the airline industry in recognition of the high level of services that we provide at very low charges. It is an award that we cherish."
Since 1998, the prestigious Eagle Awards have been given to leading airports and Air Navigation Service Providers (ANSPs) demonstrating a strong commitment to value for money service. They are based on the recommendations of the independent Eagle Awards Panel. It also acts as a positive incentive by recognising those who have improved most in their particular context and/or region.
The award also acknowledged Malaysia Airports' effort to alleviate the impact of the economic downturn. Dr. Assad Kotaite noted the panel paid special attention not only to good performance but also to proactive responses to the economic downturn.
This is evident in Giovanni Bisignani, IATA's Director General and CEO comment on Malaysia Airports' achievement: "Sustained by strong commercial revenues, MAHB has maintained some of the lowest aeronautical charges in the world. MAHB responded to the global economic meltdown with a 50% discount on landing charges for two years. This is a magnificent contribution from a great industry partner."
Malaysia Airports has an incentive programme where the landing and parking charges are waived for three (3) years for new airlines or existing airlines increasing their frequencies. Besides this due to the economic downturn, a 50% rebate on landing charges is given for existing frequencies for a period of two (2) years. Tan Sri Bashir added: "We are committed to working closely with the airlines to meet the challenges facing the industry."
In addition Malaysia Airports is in the process of further enhancing this programme by providing incentives to airlines that increase the number of passengers they fly into the country to promote tourism. A special programme will also be developed to promote tourism to the smaller airports in the country.