Senior General Manager, Commercial Services
Faizah Khairuddin is the Senior General Manager of Commercial Services in Malaysia Airports.
She graduated from Universite De Picardie, France and started her career as a Process Engineer in Thomson Electronic Parts Malaysia. She spent 8 years in the manufacturing industry, rising to General Manager at a local manufacturing company.
She moved to banking during the Asian crisis in 1998. She spent ten years there, during which she mostly worked with multinational banks such as Standard Chartered and HSBC, mostly focusing on Retail Banking.
Her last position in the financial industry was as General Manager for Consumer Banking in Bank Islam, prior to joining Malaysia Airports in October 2008.
Since becoming Senior General Manager, Commercial Services, Faizah has taken on an important role in transforming the approach towards developing Commercial Services with the core purpose of enhancing stakeholders' value while improving core capabilities.
Under her dynamic and pragmatic leadership, Commercial Services has re-strategized commercial development at airports with the introduction of the Airport Commercial Models where airports are being developed according to lifestyle, leisure, community or corporate responsibility models with the objective of enhancing commercial revenue and customer experience.
Leveraging on the Greenfield airport and a true change platform for a leisure model, Faizah exercised her wealth of experience and passion into klia2 and the result was overwhelming positive response, which will ultimately translate to premium value for the benefit of all stakeholders-shareholders, customers, community and employees alike.
Her approach and efforts were recognised when she was named The Moodie Report Personality of the month for November 2011.