Check-in Counters

Passengers can check-in at the counters at the Main Terminal Building. In total, there are 218 check-in counters, identified by alphabets A - M (excluding I).

In total, there are:
- 46 immigration counters for departing passengers
- 40 immigration counters for arriving passengers
- 8 transfer counters
- 37 customs counters
- 10 baggage carousels
- 11 baggage carousels

We strongly recommend all passengers to check-in no later than 3 hours before the scheduled departure time. If you are traveling with excess baggage, please allow extra time to complete the check-in process. During peak periods, it is also advisable to allow extra time for check-in.

Always check that you have your boarding pass before the check-in counters close, or you will not be accepted for your flight. Also make sure that you allow enough time to complete the necessary security checks at the airport, and get to your gate on time.

Multi Check-in Services
To help you make the best use of your time, we offer various services to check you in and let you be on your way to your destination.

  • Advance Check-In
    You are encouraged to check-in your baggage in advance. You may do so as early as eight hours ahead of your scheduled time of departure to avoid peak check-in queues. In doing so, you may be able to enjoy a better seat selection as well.

  • Return Check-In
  • With this service, boarding passes for both departure and return flights within Malaysia can be issued together when you check-in for your departing flight. You need not check-in again for your return flight. However, do take note that this service is only applicable when:

    1. both flights are on the same calender day
    2. your return flight has been confirmed
    3. you have no baggage to check-in on your return flight

  • One-Shot Check-In
    If your journey involves transfers at multiple airports, then opt for this service. You only need to check in once to your final destination and rest assured, your checked-in luggage will be transferred automatically. To enjoy this service, your onward connecting flights must be: - confirmed and be on the same calendar day - a minimum of two hours connecting time

  • Telephone Check-In
    Passengers departing from KLIA and Kota Kinabalu airports can use this service for faster check in. This service is only applicable for passengers traveling without baggage on flights within Malaysia and between Kuala Lumpur and Singapore.

  • No Baggage Check-In
    Passengers at KLIA and Kota Kinabalu airports can use this counter for faster check in service. This service is for travelers without baggage on flights within Malaysia and between Kuala Lumpur and Singapore.