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KLIA Continues Superb Streak In Skytrax World Airport Awards

04 April 2014

Kuala Lumpur, 4 April 2014 - KL International Airport (KLIA) maintained its superb streak in Skytrax World Airport Awards when it was voted the second best airport (serving 40-50 million passengers) in the Skytrax 2014 World's Airport Awards, a most prestigious accolade for the world airport industry.

The Skytrax 2014 World's Airport Awards results was announced on 26 March at the Passenger Terminal EXPO in Barcelona, Spain.

Tan Sri Bashir Ahmad, Managing Director said, "KLIA has been consistently receiving accolades from Skytrax since 2010, which is testimony of our relentless efforts to enhance our customers' experience and satisfaction when using KLIA. This achievement is remarkable and I would like to thank and congratulate the KLIA work force for this outstanding achievement, which has further enhanced KLIA's and thus Malaysia Airports' reputations. Furthermore, the survey conducted is transparent, unsolicited and with worldwide coverage, while the votes are impartial and based on real experiences from travelers, which means the service was sincerely valued and genuinely awarded."

He added, "With klia2 replacing LCCT, we will soon be having much bigger and better facilities, and will be well positioned to support the robust growth of traffic into Malaysia. We are optimistic that we will continue to perform well as klia2 will only offer better services, comfort level and experience which will be an added value to our customers."

KLIA's outstanding run in the Skytrax World Airport Awards started in 2010 when it won two awards - Best Airport Immigration Service and also Staff Service Excellence in South East Asia category. In 2011 and 2013, it won the World's Best Airport Immigration Service award, while in 2012 KLIA was the winner of the Best Airport Staff Asia Award.

The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results.

The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travelers, and included 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.


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