Memorable Airport Experiences
We believe that ensuring memorable experiences make our airports attractive destinations for passengers to fly through. Word-of-mouth advertising literally speaks for itself as happy and satisfied passengers typically share positive experiences with their friends and family, creating a better image and reputation for our airports.
To Malaysia Airports, memorable airport experiences are an indicator that we are on the right track in providing service excellence to the passengers. This is also in line with key objectives in our 5-year Business Direction - Runway to Success, specifically Service Excellence, where we aim to maintain top quality service levels, benchmarked against the best airports worldwide.