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22 October 2016

SEPANG – Malaysia Airports is pleased to provide the second update on the disrupted hydrant fuelling services situation at klia2. As reported previously, three stages (prerequisite, rectification, testing & commissioning) of rectification plan are needed to ensure the integrity of the fuel pipeline, thus maintaining the safety of all airport users.

The first stage involving works such as fuel recovery, excavation and pipeline inspection has now been completed as per scheduled. We are happy to share that based on the assessment conducted during pipeline inspection, the second and third stages can be completed earlier than anticipated.

The second stage involving pipe and pavement repair works started on 19 October 2016, and full reinstatement of the pipeline will be by 14 November 2016, after passing all required conditions for testing and commissioning.

Malaysia Airports has been facilitating AirAsia X’s operations in the refuelling of its wide body aircraft through bowsers (fuelling tankers) and hydrant fuelling at remote bays. We have also deployed a total of 16 buses to ferry passengers from the boarding gates to the remote bays. Meanwhile, our customer service officers or CARE ambassadors have also been mobilised to usher passengers, monitor their wellbeing, help carry their hand luggage,  as well as assist special-handling-passengers such as the elderly and disabled in boarding the buses. Ambulifts have also been provided for these special-handling-passengers.

These measures, put in place since the start of the incident, are undertaken in order to minimise any possible flight departure delays arising from the disruption in fuelling services, and to ensure the wellbeing of our passengers. We would like to thank all affected passengers for their forbearance and regret any inconvenience caused. We would also like to assure that we will not compromise on the safety of our passengers and airport users.

We remain committed to ensure consistent engagement with all our stakeholders such as the airline, the Department of Civil Aviation and Ministry of Transport. We will also continue to provide further updates to the public until the fuel pipeline is fully reinstated. 

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