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ERAMAN Malaysia Excellent Customer Service Campaign

20 November 2009

Sepang, 20 November 2009 - Eight staff members from Malaysia Airports (Niaga) Sdn Bhd, better known as ERAMAN Malaysia, have been chosen as the best Customer Service Assistants for this round of the campaign. The winners comprise of Customer Service Assistants from both ERAMAN's retail and F&B outlets nationwide.

Details of the winners:

  1. Three from KLIA's outlet

  2. One from LCCT's outlet

  3. One from Penang's outlet

  4. One from Kuching's outlet

  5. One from Kota Kinabalu's outlet

Food & Beverage

  1. One from Marrybrown @ LCCT

The event was launched by En. Umar Bustamam, Chief Executive Officer, Malaysia Airports (Niaga) Sdn Bhd together with Puan Rosehaida Abdul Rahman, Senior General Manager Human Resource Services, Malaysia Airports Holdings Berhad. The event was witnessed by Yang Berbahagia Dato' Azmi Murad, Senior General Manager, Operation Services, Malaysia Airports Holdings Berhad and senior management of Malaysia Airports Holdings Berhad.

The highlight of the event was the prize giving ceremony - the winners received a getaway package of 2 days and 1 night stay at the five-star hotel, Pullman Putrajaya Lakeside Hotel inclusive of breakfast, dinner cruise at Putrajaya Lake and movie tickets at the Golden Screen Cinema.

According to ERAMAN Malaysia's Chief Executive Officer, En. Umar Bustamam, "the support and co-operation reflected by all the participants had been most impressive. More than four hundred and fifty Customer Service Assistants took part in this campaign and they were very committed to giving the utmost dedication to enhance our customer service level at ERAMAN Malaysia."

"It is compulsory for all CSAs to attend training, grooming, greeting and approaching workshop that have been planned for them. The activities organised for all CSAs motivates them to use this knowledge and with that, learn and practise if they have truly understood the knowledge," added Umar Bustamam.

Umar Bustamam explains that while CSAs are encouraged to be as innovative and creative as possible, he also stresses on the need for strong foundations in theory, concepts and principles.

The training exposes ERAMAN's CSAs to the importance of not only knowledge, but also communication and people skills. Through sharing sessions, CSAs openly identify and discuss strengths and weaknesses revealed through specially tailored activities.

"Learning cannot only be seen from one perspective, given opportunities and facilities, we discover how different people are affected by different motivations. What is important is to learn how to use the knowledge we have to manage these different variables."

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